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"We replaced our help widget on a Monday. By Friday, 68% of tickets never reached a human — and CSAT went up."

AR
Amelia Ruiz
Head of Support, Northwind
Yes — if it hasn't shipped yet.
Go to Orders → Cancel & refund. Once shipped, it becomes a return and takes 3–5 business days after we receive it.
2 sourceshigh confidence
01Refund policy — shipped vs unshipped
02How to cancel an order