Pay for resolutions.
Not seats.
Up to five seats on Scale. We only charge for conversations Chatified actually resolves — if it hands off to a human or hits a gap, it's free.
Every feature, every plan.
Common questions.
What's a 'resolved' conversation?
A conversation where Chatified answered the visitor's question with sufficient confidence and the visitor didn't escalate. We don't charge for conversations that end in human handoff, failed retrieval, or out-of-scope rejection.
How does the trial work?
Both paid plans come with a 7-day trial of the full Scale plan. You enter a card up front so the meter rolls straight into your subscription on day 8 with no service interruption — we email you on day 5 in case you'd rather cancel first.
What happens when I go over my resolution limit?
We email you when you cross 80% of your plan and the messenger keeps working. Overage on both paid tiers is $0.02 per additional resolution, billed at month-end. No hard cutoff.
Why is Starter so cheap?
Because we want you to actually use it. Starter is priced as a wedge — enough to filter out non-serious signups, low enough that most small sites can run Chatified end-to-end without a budgeting conversation. Expect to graduate to Scale once you cross ~500 resolutions/month or hit the 30-source ceiling.
Which LLM do you use?
Gemini 2.5 Flash by default — fast, cost-efficient, strong multilingual and long-context support. Enterprise customers can upgrade to the regional Vertex AI endpoint for zero-retention + data residency, or to Claude Sonnet for high-stakes use cases. Details in our architecture decisions (ADR-009).
Do you have a DPA?
Yes. On Scale we provide a standard DPA on request. On Business we sign a custom DPA with the terms you need.
What about open source / nonprofits?
We give Scale free to open source projects and heavily discounted to accredited nonprofits. Email founders@chatified.com.